Every 911 dispatcher has had this question asked at least once during their career. The answer is sometimes a quick flashback that appears in the memory just as it may have just taken place. Other times there is a pause as multiple calls flash through.

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Isaiah Buse has served as the publisher of the Houston Herald since 2023. He started with the organization in 2019, and achieved a bachelor's degree in business administration in 2023. He serves on the...