After nearly six years of unexplained symptoms and unanswered questions, Marki Ayers, of Houston, is finally moving forward with clarity and hope, thanks to the attentive care she received close to home.
Since 2020, Ayers had experienced ongoing bleeding and digestive issues. Despite seeing multiple providers over the years, she struggled to get clear answers. Some recommendations focused on symptom management, while others suggested major surgery without identifying the underlying cause.
That changed earlier this year when Ayers established care with Sherry Phippen, MD, TCMH general surgeon, and underwent a colonoscopy.
“Dr. Phippen actually listened,” Ayers shared. “She didn’t brush anything off. She took the time to investigate what was really going on.”
During the procedure, Dr. Phippen identified bowel endometriosis — an uncommon and often difficult-to-diagnose condition that explained years of symptoms and uncertainty. That discovery allowed Ayers to move forward with an appropriate and comprehensive treatment plan.
With a clear diagnosis, Ayers has since been referred to a specialized surgical team and is now working toward a coordinated procedure designed to address all affected areas at once, helping reduce the need for multiple surgeries.
While the road ahead includes complex care, Ayers says simply having answers has brought a sense of relief.
“I’m scared, but I’m also grateful,” she said. “After so many years, I finally know what’s wrong, and that’s because Dr. Phippen took the time to listen.”
Bill Bridges, TCMH chief executive officer, says stories like Ayers’ reflect the level of care the hospital strives to provide every patient.
“Our goal is to deliver excellent health care where patients feel heard, respected and genuinely cared for,” Bridges said. “Marki’s experience is a powerful example of what can happen when providers take the time to listen and pursue answers. We are proud of our physicians and staff for the compassionate, thorough care they provide our community every day.”
For additional information, contact the TCMH outpatient surgery department at 417-967-1252.