Landmark Bank in Houston unveiled new technology this week that includes expanded options — and additional hours — for interacting with its customers.
It’s only the second community in Missouri to have what the bank hopes results in better communication and service for Texas County residents. Video Teller debuted and represents the most significant ATM banking advance since the first one was installed locally in 1981.
“We’re excited to provide our customers with this cutting-edge banking technology,” said Eric Wells, Landmark Bank president. “This is the next step toward expanding customer access to face-to-face contact beyond our normal business hours.”
The machine has been positioned in the drive-thru at Landmark Bank’s location on South Sam Houston Blvd. The first installation in the state came in Columbia at another Landmark location.
The equipment combines ATM-like technology with personal service. The teller interacts with the customer to handle the transaction. The banker, rather than the customer, operates the machine; the customer doesn’t need an ATM card.
Customers can cash checks, make deposits and payments, withdraw cash and transfer funds. “And this is all available to you, through a teller, with extended hours,” explained Banking Services Manager Jennifer Williams. “The Video Teller will be able to assist you with a payment, look up your account balance and assist with any questions that you usually come inside the bank for during regular banking hours. You can even cash checks to the exact penny, because these machines have coin counters included.”
The Video Teller operates 7 a.m. until 7 p.m. Monday through Friday and 8 a.m. until 2 p.m. Saturdays.
Landmark Bank says the interactive teller technology will allow it to extend services to more locations with increased hours as new units are installed.
Landmark Bank has locations in eight Southern Missouri communities including Mountain Grove, Cabool, Willow Springs, Mountain View, Birch Tree, West Plains, Houston and Licking. Landmark Bank started in southern Missouri in the early 1900s and over time expanded and opened new banks in Missouri, south central Oklahoma and north central Texas.
Landmark Bank, N.A. with assets of $1.8 billion has 42 locations in 30 different towns company-wide.
We’re excited to provide our customers with this cutting-edge banking technology.”