What began as a frightening medical emergency for Bill Riker and his wife, Brenda, of Roby, quickly became a powerful testament to compassionate, coordinated care at Texas County Memorial Hospital.
From the moment Bill entered the emergency room to the day of his discharge, the Riker family says they experienced a level of professionalism, teamwork and empathy that exceeded every expectation.
“We cannot begin to express our sincere gratitude to the TCMH staff,” Brenda said. “From the moment we registered in the ER to discharge, there is not one complaint we could mention. Every step was handled quickly, efficiently and with such kindness.”
Bill was promptly registered and evaluated, then admitted by Paul Schaefer, DO, emergency room physician. Kristina Grant, DO, family medicine and obstetrics physician, and the nursing team ensured he was settled into his room quickly, with diagnostic testing including blood work and an MRI that were completed without delay. Those tests revealed a serious infection requiring immediate attention.
Throughout the experience, Brenda said one physician, Jonathan Carr, MD, internal medicine physician, made a particularly lasting impression.
“Dr. Carr was on top of everything,” she said. “His knowledge and attention to detail were incredible, but it was his compassion that meant the most to us. He made sure we understood what was happening and helped guide us through some very difficult decisions.”
When the possibility of amputation was introduced, the Rikers were understandably overwhelmed.
“When we heard the word ‘amputation,’ we just looked at each other in disbelief,” Brenda said. “I asked Dr. Carr honestly if we were in good hands, and his trust in the team helped us move forward. That meant everything to us in that moment.”
Bill underwent surgery with Sharon Anderson, podiatrist, and what initially appeared to be a more extensive procedure resulted in a far better outcome than expected.
“We went in thinking he might lose much more, but thankfully, it was limited,” Brenda said. “We truly believe that was a blessing, combined with the skill and care of the medical team.”
Brenda emphasized that the exceptional care extended well beyond the physicians.
“The nurses, OR staff, physical therapy, dietitian, janitorial staff and even the cafeteria workers were all so kind and professional,” she said. “The cleanliness of the facility was superb, and every single department worked together like a well-oiled machine.”
One moment, in particular, stood out as something Brenda had never experienced before.
“This is the first time I’ve ever felt comfortable leaving my husband in the hospital,” she said. “I was able to go home, rest and take care of things, knowing he was in good hands. That peace of mind is something I can’t even put into words.”
Having received care at other facilities in the past, the Rikers said their experience at TCMH was different.
“We weren’t treated like a number, but we were treated like people,” Brenda said. “That made all the difference.”
She also praised the teamwork displayed by staff across all departments.
“I’ve worked in special events for years, and it’s hard to get a team to work together the way your staff does,” she said. “You have a rock-solid team, and it shows in everything you do.”
TCMH Chief Executive Officer Bill Bridges said stories like the Rikers’ reflect the hospital’s mission and culture of patient-centered care.
“At TCMH, our team is committed to treating every patient like family,” Bridges said. “Hearing Brenda’s experience reinforces the purpose behind what we do every day of delivering compassionate, coordinated care that not only improves outcomes but also provides comfort and confidence during life’s most difficult moments. I am incredibly proud of our staff and the way they come together to serve our patients and community.”
Now, the Rikers say they will confidently choose TCMH for their future health care needs.
“TCMH will be our go-to health care provider with no hesitation,” Brenda said. “We’re telling everyone we can about the care we received because people need to know what kind of team you have here.”
The Rikers extended their gratitude to every department involved in Bill’s care.
“If we missed mentioning anyone, we sincerely apologize,” Brenda added. “There wasn’t a single department that didn’t take excellent care of us. We are so grateful for everything you’ve done.”
Their experience stands as a powerful reminder of the impact compassionate health care can have, not only on patient outcomes, but on the peace of mind of the families who depend on it.
TCMH offers a wide range of services including emergency care, surgical services, obstetrics, imaging, rehabilitation, medical clinics, laboratory, sleep lab and more. Committed to improving the health of the communities it serves, TCMH combines advanced medical care with a compassionate, patient-centered approach.
For more information about Texas County Memorial Hospital and its services, visit www.tcmh.org.